General Information

ARTWORK: Should be sent in electronic format when possible. Vector format or .EPS or .AI is preferred. Size art when possible before you send to factory so that you have an idea of the quality of art being sent. Make sure purchase order number is attached to your artwork. If artwork to be printed is multi color art , indicate what section of the art is what color. E-mail artwork to Artwork should be camera ready and be able to be processed quickly to transfer onto the appropriate format of decorating. If artwork files are not camera ready and require more than 10 minutes of artwork time to obtain the desired end product an artwork fee will apply of $48.00 (G) per revision or rework. Artwork submitted to Universal Printing for printing or to be printed on drink ware and any other item Universal Printing offers will be sized to fit imprint area.  When sizing the customer provided art the height maximum is reached before the width maximum is reach the art will not be enlarge to meet the width.  When sizing the customer provided art the width maximum being reached before the height maximum is reach the art will not be enlarge to meet the height.  Imprint area is a guide only and does not imply that the actual imprint will be the size of the imprint area.  Please see and understand your e-proof before production, when you reply to the art department “Approved” you are giving authorization to proceed with the production of the order and that you have read and understood all aspects and details of the e-proof. Universal Printing will get as close as possible to a requested pour line, however due to the variance and nature of glass, pour lines may vary and and have slight movement. We cannot apply an organic decal to a matte finish mug. 

REGISTRATION OF IMPRINT COLORS: Registration of imprint colors is 1/16″. Artwork traps should be built into artwork to help register colors.

This statement and policy supersedes any statement and policies of any purchase order or specialty advertising distributors policy on any email or purchase order. When submitting artwork for any and all purchase orders the distributor is giving Universal Printing Company permission to use their artwork to print or reproduce on our products without any binding or contractual obligation other than what is written on the Universal Printing Invoice and under the policies written in the General Information Section of the Universal Printing website.  If Universal Printing company chooses to show our craft or work using artwork provided by distributors to advertise our work or products it is up to the discretion of Universal Printing Company. Pictures and images in our advertising have no other purpose than illustration of our ability to decorate our products.  When distributors or other companies issue Universal Printing company a purchase order or an order issued in any other way said customer is giving Universal Printing permission to do such previous statements and agrees to abide by the policies herein. We will not apply an aorganic decal onto a matte finish mug.  

IMPRINT COLORS: Please specify PMS numbers for imprint color on your purchase order. PMS matching a non standard imprint color has a fee of $22G. We offer many standard imprint colors. Some colors, such as Rubine Red or Rhodamine red, bright pink and bright purples and florescent, cannot be achieved with the ceramiccolor palette for high firing on glass and ceramics products- Please call us for details.  An exact color match will not be guaranteed due to the chemistry of the firing process. Variations can also occur due to substrate color,opacity, and other factors. Because of the nature of ceramic enamels we cannot guarantee exact matches from pre-production samples to the production run or between orders. Colors of ink can vary between orders because of the mixing process exact match will not be guaranteed. Other factors that contribute to ink color variations are the surface of the item being printed, texture and color of the surface.  All ceramic imprints (except precious metals and imitation gold and silver) are dishwasher durable. Satin Etch is a very popular imprint color used on glassware to give the appearance of etching and is a screen printed application. Inks that are screen printed on acrylics and stainless steel are specifically made for those substrates and are heat cured and hand washed only.


Black, White, Satin Etch, Red– PMS 485 or PMS 186, Orange– PMS 166 or PMS 1655, Yellow– PMS 102 or PMS 116, Yellow/Athletic Gold– PMS 124 or PMS 123, Green– PMS 363, or PMS 357  Kelly Green– PMS 348, Teal– PMS 322, Blue– PMS 301, PMS 293, PMS 294, or Reflex Blue,  Royal Blue– PMS 286, Navy Blue– PMS 282 or PMS 289, Light Blue– PMS 2925 or Process Blue, Grey– Cool Grey 6 or Cool Grey 11, Iridescent Gold PMS 873, Iridescent Silver PMS 877, Cream/Almond– PMS 7499, Brown– PMS 477, Maroon– PMS 202, Pink– PMS 1785

Additional Fees:  $1.10G per side, per piece: Precious Metal 22K Gold & Platinum,    $0.32G per side, per piece: Purple- PMS 272 & PMS 266, Indigo(Blue/Purple)- PMS 2685

*These numbers are a guide to a color only. Exact match will not happen even with additional fees. 

PROOFS: An e-mail proof will be sent to you for your approval with a placed order. Please make sure your client understands that virtual proofs do not represent the actual color of imprint, color of product or decoration location. The size of the decoration on the e-proof can vary from the size of the decoration on the product. Placement of decoration stipulations on it depending on the item chosen for decoration such as lip and rim area of drink ware. Any changes or revisions to your original instructions after original e-proof will incur additional charge of $20.00 (G) per color, each revision. Changes will delay proof approval and require a change in your original scheduled ship date. Emailed/Virtual proofs without an order in house are $12.50G  per requested proof (non-refundable).

WASHING AND CARE: It is recommended that our products be hand washed to get the most long lasting, long-term usage. Our products are residential dishwasher durable when using mild detergents.  Detergent boosters will cause severe damage to the product. Dishwashing detergents may contain detergent boosters.  It is imperative the customer or user of the product read and follow instructions on the detergent manufacturers product.  Look for any warnings that pertain to damage that may be caused from using detergent products. It is the sole responsibility of the distributor to inform the end user of care instructions. Basically, Hand wash all decorated ware to avoid damage to the imprint!

PRECIOUS METAL PRINTING: For metallic gold, platinum imprints add $1.10 (G) per piece, per side, up to 3 square inches of coverage. This same pricing applies to microwave safe metallic gold imprints. This is in addition to the regular imprint color charge. For imprints that exceeds 3 square inches of coverage, call the factory for additional pricing. Metallic imprints are not ceramic enamel imprints and can wear off with use. If you require lasting decoration, we do not recommend the use of precious metal. We reserve the right to revise metallic imprint prices at any time, according to current market conditions. Metallic imprints are not dishwasher safe. When ordering “gold” you need to order using the words “metallic gold” to ensure you receive 22kt gold foil imprint.

24HR-SUPER SONIC SERVICE: Is a service offered by Universal Printing Company to turn around your order in a one day. Orders are for one color imprint only on specific items noted in catalog. Purchase order and artwork must be submitted by 11:00 AM (Eastern) the day before shipping. Artwork must be camera ready without our art department having to do anything but size the art for the product ordered. E -proofs, speculative samples and special imprint colors are not available. Universal Printing reserves the right to turn down orders for this service in peak demand periods. Call factory to make sure your order will have a production slot for 24HR -SUPER SONIC SERVICE. When submitting your order identify your P.O., fax or e-mail as a 24HR -SUPER SONIC SERVICE order!!!

SHIPPING INFORMATION: C. O. D. Shipments not available. Prices in both the website and catalog do not include shipping. All claims on damages or complaints must be made/resolved within 30 days of original ship date. Drop shipments are permitted at $6.25(G) per location after the first. Protective shipping cartons for U.P.S. and/or FEDEX shipments are required and will be billed accordingly at $10.00(G) per carton. Shipments F. O.B. Michigan. Responsibility for damages passes to the shipping carrier once the product leaves the factory. Charges for 3rd Party Freight or shipping on account numbers other than Universal Printing accounts may be done and incur $6.25 (G) per order in addition to packaging or pallet fees. When shipping on a third party account number or a collect account number the receiving party or third party is responsible for damage claims not Universal Printing.

Freight estimates can be given prior to the order being placed but is an estimate only. Freight weight can vary depending on how much packaging is used for each carton. Larger shipments will be processed to ship via truck company via LTL. Shipments using LTL truck will require the use of a pallet and shrink wrap at $18.75 (G) per pallet. Additional freight charges will apply if you want the truck driver to unload with use of a Lift Gate and/or take the merchandise to a specific location is considered Inside Delivery, you will be invoiced and expected to remit in full even if after you’ve invoiced your customer. Additional charges can also apply for residential, recosignment and/or redelivery charges.  If you or your customer request additional services of the delivery carrier including but not limited to restricted delivery, inside delivery, lift gate service, special delivery time or a phone call before delivery from the delivering company extra charges will apply and the distributor or customer will be invoiced and responsible for payment.  Additional fees:  Residential Delivery: $95G,   Limited Access: $95G,    Lift Gate: $125G,  Inside Delivery: $145G,   Call Prior to Delivery: $95G. 

CUSTOMER PICK UP: Pick up at our production facility is available between the hours of 8:30-4:30. This must be mentioned on your purchase order. Orders must be picked up within 30 days.

STORAGE FEES:  Orders must be picked up within 30 days. After 30 days a $25.00 storage fee every 15 days will go into effect and will be invoiced accordingly.

PRICING: Pricing is subject to change without notice. All pricing is for each unit.  Color changes within an order will be charged $26.00 (G). Copy changes are $20.00 (G) per color imprint. Typesetting Fee $18.75 (G) for any text our art department is required to add/create.  Overrun and underrun pieces in an order of up to 5% can occur and will be invoiced accordingly. For drink ware being decorated with firing decals, an overage of up to 10% can occur, it is the distributors responsibility to inform their customer of this policy. If exact quantity is requested or needed, there is an Exact Quantity fee of $25(G) and must be listed on the purchase order. We do not allow orders under the minimum quantity. Screen charges of $45.00(G) per color. There will be no screen charge if a reorder is placed within a year, if beyond a year there will be a screen charge. A new screen and screen charge will apply if artwork to be imprint changes in any way from order to or after proof approval. Using the same screen for an identical shape item can be done. Should same art be needed for a different shape item a new screen and screen charge will be required. Pre-production samples can be ordered at $40.00 (G) plus applicable screen charges and shipping fees. Screens are kept and can be used up to one year. If a reorder occurs after one year a new screen and screen charge will apply.  Prices in both the website and catalog do not include shipping. Provided quotes are valid for 30 days. There will be an additional charge of $0.83(c) for excessive ink use. An imprint area that exceeds a 3″ x 3″, 2 sided area is considered as an excessive ink use. 

During this unpredictable time, as of today March 18 2020, all credits terms are null. All orders must be paid in advance till further notice. If you need to put your order on hold, you must pay a 40% deposit. 

ORDER ACKNOWLEDGEMENTS and E-PROOFS: Both an Emailed Proof (excluding super sonic) and Order Acknowledgement are sent to you for your review before actual orders are produced.  When a purchase order is sent to us to produce and order your company is agreeing to all policies of our company. Instructions on what is to be produced which includes but is not limited to item number, quantity, color of imprint, what art to use, price per item, price per action, all materials used.  If anything on the order acknowledgement is not in agreement by you, you must reply to us within 24 hours, otherwise the order acknowledgement is what you will be invoiced for and will be responsible for paying.  The e-proof is sent to you with very specific instructions created by our design team. READ, REVIEW and UNDERSTAND the e-proof.  When you reply to our art department that the e-proof is approved, the order will proceed into production and will be produced according to your approval.


CREDIT TERMS: Credit terms are issued based on history, references and credit application. All products produced remain the sole property of Universal Printing Company until payment clears bank or credit union. Payment can be remitted by check for amount due on invoice. Payments made by Credit Card will incur a 2.5% Service Fee unless requested by Universal Printing. Payment by credit card on any invoice that is past due will incur a 4% late fee. We accept Visa, MasterCard, American Express and Discover cards.

Inventory availability: Every effort is made to make sure blank inventory is accessible for your customer orders. Occasionally there can be back orders from the blank ware supplier, Universal Printing Co. can not be held responsible for disruptions in inventory flow because of acts of God, weather, earthquake, terrorism, foreign country holidays and/or lack of raw materials or knowledge of how to make the blank, labor disputes and/or lack of labor. Universal Printing strongly suggest calling customer service to verify inventory levels.  Inventory is sold on a first come first serve basis, checking the inventory levels will not guarantee against inventory shortages at the time a purchase order is sent in.

PRODUCTION TIMES:  Production time is considered normal at 5-7 business days depending on the condition of the artwork file when it arrives and blank product availability. If your order requires special packaging or proofing it may increase the time for production. If you need faster service please call the factory. Production time is defined as the amount of time to produce an order after e-proof approval and inventory availability. Production time on decal items will fluctuate up to two or three weeks beyond written or quoted times due to these items being hand imprinted. 

PROPOSITION 65: The state of California enforces it’s law concerning the” Safe Drinking Water and Toxic Enforcement Act of 1986” This law is often call “Proposition 65” This legislation applies only to the State of California. It does notban product, it only requires compliance with the law or the use of individual product warning labels. Items sold in this catalog that will be sold and/or distributed in California require the use of Prop 65 –label on the product. It is the sole responsibility of the distributor to inform Universal Printing Co. when Prop 65 labeling is required for orders shipping to California or will eventually be distributed in California. This announcement in this catalog and web site is used as the primary tool for sales for Universal Printing Co. is the official notification concerning Prop 65 labeling. Buyer and customer hold harmless Universal Printing Co. of all liability for any alleged Proposition 65 violations.

WARNING: Glassware, ceramic, stainless steel and plastic products can break, crack, over time and with used. Make sure your drink ware and other items ordered from Universal Printing are in good working condition before use to avoid any harmful results from use of these products. Glassware, ceramic ware, stainless steel, and acrylic items will  harm you if not inspected or used properly.


Customer-provided ware can be imprinted if the customer cannot find a product in our product line to choose from.  Because the customer is providing ware that we may not have in our product line we cannot guarantee the outcome of the order because we would not be able to test the validity of the ware to accept the image that is to be decorated. 

DAMAGE CLAIMS:   Our shipping department and quality team make extra inspections to make sure packaging, packing and proper filling your order. Some instances may happen where a package/s is/are lost or damaged in shipping. When your shipment is arrives, it is your responsibility to follow these steps. Do not let the truck driver leave or sign the delivery receipt, you must sign it, and before the driver leaves:

  • Count the packages delivered and verify with the packing slip that is attached to one of the boxes.
  • Inspect the entire shipment for any signs of damage prior to signing the shipment and note any damage on the delivery ticket/bill of lading before the truck driver leaves. For packages left at your doorstep, inspect the exterior of the carton(s) and note any large dents or tears on your packing slip or invoice.
  • If the driver must leave before your shipment have been inspected, note on the delivery receipt (near your signature) that the driver would not allow for inspection and had to leave.
  • Your signature on the delivery receipt is an acknowledgement that the shipment was received in good condition, inspected and without damage or shortage.
  • Unpack your order immediately and inspect for hidden or concealed damage, even if you don’t plan on using the items right away.
  • If damage be discovered, save all shipping cartons and packing materials. Any shortages or damaged deliveries must be reported to customer service within 24 hours of receipt of shipment by calling customer service. Our company cannot be held responsible for damaged merchandise that is signed for as received complete and no damages.

These guidelines must be followed without exception failure to do so will decrease or cancel your ability to return merchandise or file a claim for damages. If packing materials are not saved, your claims will not be honored. Damaged and non damaged complaints must be made within 30 days of the ship date, if not no claims will be honored. 

Safety Notes For Retailers & Consumers

Filled growlers can shatter or explode if allowed to warm or freeze, especially if they are overfilled. The internal pressure of a filled growler warmed to room temperature (68F) or in a hot car (90F) may be as high as 2.0 atm (29 psi) or 3.7 atm (52 psig) respectively. (Example assumes a growler filled to 99% of capacity with beer at 38F containing 2.5 volumes CO2, and then sealed). Brewers Association recommends:  only use growler containers specifically designed for packaged carbonated beer, and ask the container supplier to verify that the pressure rating is equal to or greater than the pressure from carbonation in the beer being filled. Many containers currently in use are not designed for carbonated beverages.  If filling by counter-pressure, know the pressure rating of the system used and ensure the system includes shielding between the growler being filled and people nearby in case of failure do not overfill a growler. Always leave 5% headspace or fill to the manufacturers recommended fill line if one is shown. For growlers with threaded screw-on closures, consider using plastic rather than metal closures; plastic closures may vent more readily if over pressurization occurs; if using metal closures you may wish to discuss this issue with your supplier. Keep filled growlers cold and dark, and never allow a filled growler to warm or to freeze, due to potentially hazardous shattering. Visually inspect every growler before filling. Do not fill glass or ceramic growlers with cracks or chips, those which have been engraved, or older growlers with pitted or unsmooth glass surfaces, as the pressure strength of these growlers will be significantly reduced. When growlers are not in use, clean with hot water, store in a dry place, store in a temper controlled room with cap off.

Miscellaneous: We reserve the right to accept or reject any order being placed with Universal Printing for any reason disclosed or not disclosed. It is not the responsibility of Universal Printing Company if misprints and or type errors in this catalog have occurred. Items in this catalog are for illustration purposes only and have no other purpose than illustration. Ceramic, glass, stainless steel, and plastic items sold by Universal Printing are of good quality and such slight variances in color, size, weight, ounce capacity is considered normal and not flaws. Slight variations in glassware are considered normal such as waviness, small bubbles, variations in wall thickness, and the thickness of the rim of the glass.  These are not considered flaws and do not qualify as such. ALL products should be hand washed. 

It is the responsibility of the customer or end-user of the products they purchase to fully examine the functionality of the products purchased from our company.  This can be done by first ordering a sample and seeing the product, feeling the product, and deciding it will work and be functional for the use intended.

Our Sample Policy is as follows, you may order up to three samples free and the customer pays for the shipping.  

This statement and policy supersede any statement and policies of any purchase order or specialty advertising distributors policy on any email or purchase order. When submitting artwork for any and all purchase orders the distributor is giving Universal Printing Company permission to use their artwork to print or reproduce on our products without any binding or contractual obligation other than what is written on the Universal Printing Invoice and under the policies written in the General Information Section of the Universal Printing website.  If Universal Printing company chooses to show our craft or work using artwork provided by distributors to advertise our work or products it is up to the discretion of Universal Printing Company. Pictures and images in our advertising have no other purpose than an illustration of our ability to decorate our products.  When distributors or other companies issue Universal Printing company a purchase order or an order issued in any other way said customer is giving Universal Printing permission to do such previous statements and agrees to abide by the policies herein. Ordering from Universal Printing Company in the above-mentioned ways is a consent to all policies, procedures, fees, charges, and prices invoiced. 

There is a chance your design may print over top of a seam in the glassware, we try to avoid this but sometimes it is unavoidable. This is not considered a flaw. 

Cancellations:  When a purchase order is issued to Universal Printing authorizing us to produce an item the customer (Special Advertising Distributor), the customer is accepting monetary responsibility for inventory being purchased by Universal Printing to produce their order.  If the customer needs to cancel the order any time after the purchase order has been issued or needs to change from the original item to a new item, the customer is responsible for a 40% restocking fee.  The customer is also responsible for 100% of artwork time and screen charges.

THIS CATALOG:  The contents of this catalog such as and not limited to pictures, graphics, pricing, spelling and logistics can be change without noticed. Ounces, weights, imprint sizes will vary within an order and between orders. Capacities are given by our suppliers, if you need to verify capacities please order a sample to see if it will meet your needs. Typographical errors will occur. Because of the volatility of the world market and exchange rate of money price can vary from this printed catalog and without notice.